Refund policy
Last updated November 13, 2026
Draft for review: this text must be checked by a lawyer before launch. Company details still to be filled in: support email.
We want you to be able to try Folkpix without risk. This policy applies to paid plans bought from Billie-Tech LTD. Payments are processed by Paddle, our merchant of record; refunds are issued by Paddle to the payment method you used.
1. 14-day refund
If you are not satisfied, ask for a refund within 14 days of your first payment for a plan, whether monthly or yearly, and we will refund it in full, no questions asked.
To ask, write to [support@your-domain] from the address of your account, or use the link in your Paddle receipt.
2. Renewals and cancellation
You can cancel at any time in Settings. The plan then keeps working until the end of the period you paid for, and you are not charged again. We do not refund the unused part of a period after the first 14 days, except where the law requires it.
If a renewal charged you and you did not mean to keep the plan, write to us within 14 days of that charge and we will refund it.
3. Your rights under the law
Nothing in this policy limits rights you have under the consumer laws of your country, including any statutory right to withdraw from a digital subscription.
4. What happens to your data
After a refund or cancellation your account moves to the Free plan: photos beyond its limit stop being analysed, and nothing is deleted. You can delete your data at any time in Settings.
5. Contact
Questions about a payment or a refund: [support@your-domain].